# Shape Your Career in Capital Markets: Customer Service Officer at PT Danareksa Sekuritas
Stepping into the financial sector requires joining an institution that values innovation, resilience, and growth. Established on July 1, 1992, PT Danareksa Sekuritas stands as a trailblazer in Indonesia's capital market. Following its strategic integration as a subsidiary of PT Bank Rakyat Indonesia (BRI)—holding a 67% majority stake alongside PT Danareksa (Persero)—the firm continues to expand its financial footprint while maintaining the highest standards of regulatory compliance under the Financial Services Authority (OJK).
Licensed as a financial advisor, underwriter, stock and bond broker, and mutual fund selling agent, the company offers a vibrant workplace culture. Employees thrive in an environment defined by cross-functional collaboration, mutual trust, and respect for diverse perspectives. If you are looking to build a rewarding career where your contributions directly shape financial success, this is your opportunity to shine.
## Core Responsibilities of the Customer Service Officer
As a Customer Service Officer, you will serve as the primary bridge between the firm and its clientele, ensuring seamless navigation through complex capital market procedures. Your day-to-day duties will encompass:
* Client Consultation: Deliver transparent, precise guidance regarding company offerings, financial services, and capital market workflows to both new and existing investors.
* Account Lifecycle Management: Oversee securities account creation and maintenance, executing rigorous document verification and administrative follow-ups.
* Multi-Channel Support: Address client inquiries, service requests, and grievances efficiently via email, telephone, and face-to-face interactions.
* Cross-Functional Collaboration: Partner closely with internal departments—including operations, compliance, and sales—to resolve client bottlenecks swiftly.
* Regulatory Compliance: Guarantee that all client-facing procedures strictly adhere to internal Standard Operating Procedures (SOPs) and OJK capital market regulations.
* Data Integrity: Maintain meticulous, up-to-date documentation and client portfolios in alignment with institutional governance policies.
## Candidate Qualifications and Requirements
To excel in this fast-paced position, candidates must meet specific academic, professional, and interpersonal criteria:
* Educational Background: Hold a Bachelor’s degree from an accredited university in any discipline, with a strong preference for Finance, Economics, or Business majors.
* Industry Experience: Bring demonstrable customer service experience, ideally within the securities, banking, or broader capital market sector.
Licensure: Possess an active WPPE (Wakil Perantara Perdagangan Efek*) license authorized by the OJK, or successfully demonstrate a passed status on the WPPE examination.
* Financial Literacy: Demonstrate foundational to intermediate knowledge of investment instruments, including equities, mutual funds, and fixed-income bonds.
* Communication Excellence: Display exceptional verbal and written articulation paired with a natural customer-first mindset.
* Technical Proficiency: Show strong command over productivity tools, specifically Microsoft Office applications (Excel, Word, Outlook).
* Behavioral Competencies: Exhibit resilience under pressure, multitasking capabilities, meticulous attention to detail, and a proactive, solution-oriented approach.
Take the next bold step in your professional journey and empower clients to achieve their financial goals within a collaborative, industry-leading ecosystem.