# Join the Team: Customer Service Opportunities at TIKI Karawang
Since its inception in 1970, PT Citra Van Titipan Kilat (TIKI) has solidified its reputation as a cornerstone of Indonesia’s logistics and courier industry. For over five decades, the organization has remained committed to delivering reliable, secure, and rapid shipping solutions across the archipelago. With a massive operational footprint that includes 69 major cities, over 500 representative offices, 3,200 retail outlets, and a dedicated team of 12,000 professionals, TIKI continues to bridge the gap between domestic and international shipping needs. Driven by the philosophy "Your Package is My World," the company remains a forward-thinking brand that evolves alongside the needs of every generation.
## Now Hiring: Customer Service Representative
We are currently seeking a motivated and empathetic individual to join our team in Karawang. As a Customer Service Representative, you will be the face of our company, ensuring that every client receives the high standard of service they expect from a industry leader.
Key Responsibilities
In this role, you will be responsible for maintaining the integrity and reputation of our brand through direct engagement with our clientele. Your daily tasks will include:
* Professional Engagement: Maintaining a consistently positive, empathetic, and professional demeanor during every customer interaction.
* Conflict Resolution: Proactively listening to, addressing, and resolving customer complaints or inquiries with efficiency.
* Product Expertise: Developing a comprehensive understanding of our service portfolio to provide accurate, helpful information to customers.
* Customer Advocacy: Ensuring high levels of customer satisfaction by providing dedicated support and maintaining clear communication.
Candidate Requirements
We are looking for a candidate who is ready to grow with our team and contribute to our mission. Applicants must meet the following criteria:
* Gender: Female.
* Age Range: 18 to 25 years old.
* Location: Must currently reside in Karawang.
* Education: Minimum high school diploma (SMA/SMK or equivalent).
* Technical Skills: Proficiency in basic computer operations is essential.
* Soft Skills: Must be highly communicative, proactive, and capable of working in a fast-paced environment.
## How to Apply
If you are enthusiastic about building a career in the logistics sector and meet the requirements listed above, we invite you to submit your application. Please prepare your comprehensive CV and cover letter and send them via email to:
Email: [email protected]
Subject Line: [Your Name]_Customer Service
*
Important Security Notice: Please be aware of recruitment fraud. PT TIKI Karawang Utama never requests any form of payment or financial contribution during the hiring process. All recruitment activities are entirely free of charge.