# Discover Career Opportunities at PT Infomedia Nusantara (Telkom Group)
Building a successful career within a reputable telecommunications ecosystem is a goal for many ambitious professionals. PT Infomedia Nusantara, a prominent subsidiary of the Telkom Group, offers an exceptional platform for individuals looking to grow in the customer experience and information services sector. Originally established in 1975 as the pioneer of telephone directory services in Indonesia, the company has evolved significantly. Today, backed by Telkom and Multimedia Nusantara, it operates across three major business pillars to meet the dynamic demands of modern consumers.
If you possess a passion for communication and customer service, an exciting opportunity is currently available to join their professional team in Semarang.
## Available Position: Agent Call Center
The Agent Call Center position plays a vital frontline role within the organization. Professionals in this capacity act as the primary voice of the company, delivering prompt information and managing customer inquiries and complaints effectively. Success in this role ensures that client needs are met with high standards of satisfaction and professionalism.
Key Responsibilities
* Delivering accurate information in response to diverse customer inquiries.
* Handling, troubleshooting, and resolving client complaints efficiently.
* Ensuring all customer interactions meet established quality assurance benchmarks.
## Candidate Qualifications and Requirements
To maintain its reputation for service excellence, PT Infomedia Nusantara seeks dedicated candidates who meet specific professional and academic criteria. Review the checklist below to see if your background aligns with the requirements:
* Educational Background: Minimum Diploma (D3) degree from a State University (PTN) with a minimum GPA of 2.75, or from a Private University (PTS) with a minimum GPA of 3.00.
* Age Limit: Maximum 30 years old (applicable to both male and female applicants).
* Communication Skills: Exceptional verbal communication skills, ensuring speech is clear, articulate, and easily understood by clients.
* Teamwork: Strong capability to collaborate and work effectively within a dynamic team environment.
* Technical Literacy: Proficient computer operation skills for daily administrative and ticketing tasks.
* Multitasking: Demonstrated ability to manage multiple tasks simultaneously under fast-paced conditions.
* Work Arrangement: Willingness to work flexible hours within a shifting schedule system.
* Language Proficiency: Functional command of the English language.
* Work Location: Semarang, Central Java.
## Why Build Your Career with Infomedia Nusantara?
Working within the Telkom Group provides employees with unique advantages, including structured career progression, comprehensive training programs, and exposure to industry-leading customer management practices. As an Agent Call Center, you will sharpen your problem-solving abilities, enhance your corporate communication expertise, and build a solid foundation for long-term professional advancement in the telecommunications and digital services industry.