# Build Your Career with PT Infomedia Nusantara (Telkom Group): Latest Career Opportunities
Stepping into a dynamic corporate environment with a strong industry leader is a pivotal milestone for any ambitious professional. PT Infomedia Nusantara, a prominent subsidiary of the Telkom Group, stands as a pioneer in information services and customer experience solutions in Indonesia. With a rich history dating back to 1975, the company has continuously evolved—transforming from a traditional telephone directory publisher into a multifaceted digital and customer service powerhouse operating across three core business pillars.
If you are eager to elevate your professional journey and make a tangible impact in the telecommunications and customer service sector, PT Infomedia Nusantara is currently inviting talented individuals to apply for its latest career openings.
## Company Background and Growth
Originally established as the pioneer of telephone information services in Indonesia through the Yellow Pages, PT Infomedia Nusantara is strategically backed by two telecommunications giants. Telkom holds a 51% majority stake, while Multimedia Nusantara owns the remaining 49%. Over the decades, the organization has adapted to the shifting digital landscape, cementing its reputation as a trusted partner for businesses and consumers alike. Joining this prestigious enterprise means becoming part of an ecosystem that values innovation, operational excellence, and professional growth.
## Current Job Openings: Customer Service Representative (CSR)
PT Infomedia Nusantara (Telkom Group) is officially opening recruitment for professionals who possess a passion for client satisfaction and dynamic problem-solving. Below are the comprehensive details regarding the available position, responsibilities, and required qualifications.
Job Description
As a Customer Service Representative (CSR), you will serve as the primary brand ambassador for Telkomsel customers visiting GraPARI locations. Your daily responsibilities will include:
* Providing accurate information, processing service requests, and effectively handling customer complaints regarding Telkomsel services.
* Escalating unresolved customer issues through designated ticketing systems, such as Cookies or other authorized platforms, directly to the Service Operation Support division.
* Accurately identifying and recording customer inquiries, intentions, and specific pain points into the official applications mandated by Telkomsel.
Candidate Requirements
To ensure success in this role, applicants must meet the following criteria:
* Educational Background: Minimum Diploma (D3) degree from a recognized institution.
* Grade Point Average (GPA): Minimum 2.75 for graduates of State Universities (PTN) and minimum 3.00 for graduates of Private Universities (PTS).
* Communication Skills: Possess exceptional interpersonal and verbal communication skills, with proficiency in English.
* Mindset: Highly customer-oriented with a proactive approach to service delivery.
* Work Style: Capable of excelling both autonomously and collaboratively within a team environment.
* Location: Preference is given to candidates currently domiciled in or near the designated placement city or regency.
## Why Join PT Infomedia Nusantara?
Embarking on a career with the Telkom Group opens doors to structured professional development, competitive compensation packages, and invaluable exposure to the telecommunications industry. You will work alongside industry experts in an environment that encourages continuous learning and career advancement.
If you match the qualifications and are ready to take on this exciting challenge, prepare your updated resume, academic transcripts, and supporting documents to apply for the Customer Service Representative position today. Take the next bold step in your professional career with PT Infomedia Nusantara.