# Career Opportunities: Join the BPJS Ketenagakerjaan Team for 2026
BPJS Ketenagakerjaan, formerly known as Jamsostek, serves as a vital state institution dedicated to providing social security for the workforce. Operating under the mandate of Law No. 24 of 2011, this organization ensures the socio-economic protection of employees across the nation. As part of the broader National Social Security System (JKN), BPJS Ketenagakerjaan works in tandem with BPJS Kesehatan to deliver comprehensive welfare benefits. Currently, the organization is opening its recruitment doors for the 2026 fiscal year, seeking dedicated professionals to join as permanent employees.
## Position 1: Customer Service Officer
The Customer Service Officer serves as the frontline representative, ensuring that every participant receives excellent service and accurate information regarding their social security rights.
Core Responsibilities
* Participant Engagement: Managing information requests, handling claims, and conducting interviews.
* Educational Outreach: Explaining program benefits, JMO procedures, and compliance requirements to participants.
* Administrative Excellence: Maintaining physical and digital records while ensuring service standards are met.
* Conflict Resolution: Addressing participant grievances with professionalism to maintain high satisfaction levels.
Key Requirements
* Education: Minimum Diploma (D3) in a relevant field, preferably Healthcare, from an accredited institution with a GPA of at least 2.75.
* Age and Status: Under 25 years old by December 31, 2026; single and willing to remain unmarried for the first year of employment.
* Skills: Strong interpersonal and communication skills; proficient in Microsoft Office (Word, Excel, PowerPoint).
* Physical: Physically and mentally fit; candidates with specific physical disabilities (mobility limitations) who possess strong computer skills are encouraged to apply.
* Additional Assets: Previous experience in front office or call center roles, and active driver’s licenses (SIM A/C).
## Position 2: Account Representative
The Account Representative plays a strategic role in expanding program participation and ensuring compliance through active relationship management and data analysis.
Core Responsibilities
* Growth and Analysis: Identifying potential participants and analyzing data to expand the network.
* Relationship Management: Coordinating with partners and agencies while fostering strong ties with current participants.
* Field Work: Conducting site visits and monitoring compliance among non-registered entities.
* Administrative Oversight: Managing participant documentation and drafting regular work performance reports.
Key Requirements
* Education: Bachelor’s degree (S1) from any major, accredited with a minimum GPA of 2.75.
* Age and Status: Under 27 years old by December 31, 2026; single and willing to remain unmarried for the first year of employment.
* Geographic Preference: Preference is given to residents of Kalimantan, Sulawesi, Maluku, Nusa Tenggara Barat, Nusa Tenggara Timur, and Papua.
* Skills: Exceptional negotiation skills, analytical thinking, and proficiency in MS Office.
* Commitment: Willingness to be stationed in the aforementioned regions for at least five years without requesting a transfer.
## Essential Recruitment Guidelines
To ensure the integrity of the hiring process, BPJS Ketenagakerjaan emphasizes the following points for all applicants:
1. Zero-Cost Policy: BPJS Ketenagakerjaan never charges any fees for recruitment or selection processes.
2. Official Communication: All announcements and selection results are exclusively published through the official e-Recruitment website portal.
3. Verification: If you receive suspicious emails or phone calls claiming to be from BPJS Ketenagakerjaan regarding your status, please verify the information immediately by contacting the official Call Center at 175.
4. Transparency: Do not trust any third-party claims or unofficial notifications that promise recruitment results outside of the secure online portal.
This is an exceptional opportunity to contribute to a national mission of social security while building a stable, long-term career. We encourage all qualified candidates to prepare their documentation and apply through the official BPJS Ketenagakerjaan recruitment portal to begin their journey.